Phantom

Automate over 70% of your calls

Developed specifically for the taxi & private hire industry, Phantom maximises call handling abilities, cuts costs and provides end-to-end communication
for your operators, drivers, and passengers

Book a Demo

A man wearing a headset smiling for the camera.

Autocab has customers in 33 countries

Key Benefits

Automation

With our Interactive Voice Response (IVR), Automatic Back on Phone (ABOP) and Call Customer Call Driver technology you’ll be able to handle greater call volumes, all while keeping costs at a minimum

Access anytime, anywhere

Our fully cloud-based and web-based system allows you to access Phantom from anywhere. So, whether you have staff working from home, in multiple office locations or through an offshore call centre, Phantom provides you with seamless and smooth accessibility every time

Reduce no-shows

Use Phantom as your intelligent automatic operator to professionally greet customers, provide real-time ETAs (without operator involvement) and reduce the number of no-shows and dead milage by connecting passengers direct to their drivers

Virtual Operator (VO)

Using state-of-the-art voice recognition, our VO can understand human language and undertake complex tasks; taking care of the bookings, while you take care of business

A laptop computer with a headset on top of it.

Interactive Voice Response (IVR)

Automate up to 70% of your calls through IVR, reducing call centre costs and customer waiting times during busy periods

Automatic Back On Phone (ABOP)

Free up your phone lines from customers checking the status of their vehicle. ABOP recognises customer numbers and provides an accurate automated response and ETA, without the need for operator interaction

Phantom Analytics

Using our Analytics software, you’ll have access to detailed dashboards, with reports monitoring number of calls, call handling abilities, shifts/times where demand outstrips supply and average wait times, helping you to improve the way your team works

Intelligent Wallboards

Detailed wallboards provide you with immediate insight into how your Phantom system is running, including % automation, new customers, missed calls and much more

Call Customer,
Call Driver

Connect passengers and drivers anonymously to provide your customers with peace of mind and resolve immediate issues without the need for operator involvement

A woman sitting on a bed using a cell phone

What's included in Phantom?

Cloud based technology

Virtual operator

Interactive voice response

Automatic back on phone

Call customer, call driver

Advanced statistics and reporting

Bespoke and highly configurable to your business

Call recording for quality management and training purposes

Dynamic queue management to ensure calls are answered in seconds

Inbound automated call distribution

Number blacklisting

Dual server system for higher resilience in case of emergency

We have countless customer success stories, your taxi business could be our next

We exclusively partner with Autocab who represent the pinnacle of quality and performance. When it comes to efficiency and innovation, Autocab truly shines. I strongly recommend them.

Aqeel Arshad

Director, Street Cars Manchester

Autocab’s customer service is first class.
‍We often feel more like collaborators than customers which is high praise for the way they look after their accounts.
They are always open to suggested improvements and work with us closely to
implement any changes.

David Smith

Customer Service Director, Hull Cars

Autocab's exceptional support team consistently delivers outstanding service. Their dedication to resolving problems efficiently reflects their commitment to customer satisfaction.

Eric O'Brien

Director, Rapid Travel Ltd

Autocab was the first to develop this software. They provide the support I need and promptly resolve any arising issues. The personal touch from Autocab makes you feel like part of their family - You're not just a number or a customer to them.

Rukhsana Siddique,

Director, Crossleys Private Hire

Following a rigorous assessment of what’s available on themarket, we have chosen to continue to grow our business with Autocab – hands down the best booking and dispatch technology platform on the market.

Dave McIntosh

Director, Need-A-Cab

Phone bookings remain the #1 booking channel — make sure you're operating the #1 system

Always on, always available, always accurate & able to do the job of many — Autocab Phantom powers the business taxi call centres in the world

Let’s Talk