Black Top & Checker Cabs – Streamlining Taxi Operations with Autocab

Black Top & Checker Cabs – Streamlining Taxi Operations with Autocab

Overview of the Company

Company Background‍

Black Top & Checker Cabs has been a staple in Vancouver's transport industry for over 80 years, delivering reliable services to the local community. As the largest taxi company in British Columbia, the company boasts a fleet of 365 active vehicles and a workforce of around 900 drivers. Its primary services include customer pickups, account trips and deliveries.

Challenges

Operational Hurdles‍

Before implementing Autocab, Black Top & Checker Cabs faced significant challenges, particularly with the integration of their accounts management system and dispatch software. The lack of cohesion between these systems hindered operational efficiency and made it difficult to keep pace with market demands.

Impact on Business Operations‍

These challenges resulted in:

• An inability to compete effectively with market competitors.
• Struggles to meet customer expectations, leading to reduced satisfaction.

Solution

Choosing Autocab‍

The decision to implement Autocab was driven by its robust capabilities, including better integration with accounting processes, support for market-based fare pricing, and a user-friendly interface.

Features Implemented‍

Black Top & Checker Cabs adopted Autocab’s Accounts Portal, which provided an efficient way to manage and track account-based trips.

Implementation Process‍

The implementation of Autocab was a collaborative effort between Black Top & Checker Cabs and the Autocab team. While initial adjustments were required to align the system with North American dispatch processes, this challenge fostered a deeper understanding and stronger working relationship between the two teams. Over time, the process successfully bridged regional differences, paving the way for smooth integration and operational improvements.

Results

Key Improvements‍

Since implementing Autocab, Black Top & Checker Cabs has seen several operational enhancements:

• Faster dispatching processes.
• Increased flexibility across different dispatching modules.
• Transition from paper-based processes to a paperless system via the Accounts Portal.

Conclusion

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Partnering with Autocab has marked an important step forward for Black Top & Checker Cabs. The system has improved dispatch efficiency, streamlined account management and enabled the company to transition to paperless operations. With a shared commitment to innovation and collaboration, both Autocab and Black Top & Checker Cabs are well-positioned to continue addressing regional needs and enhancing customer satisfaction. Looking ahead, the company is optimistic about leveraging Autocab’s evolving features to drive further growth and improve customer experiences.